Refund policy

This return and refund statement describes how WOO Branding (“we”, “us”) handles refund and return requests. It also describes the choices available to you, the Client. A return is the process by which you as the Client would like to return or exchange the Logo you purchased on www.woobranding.com. Refunds are the transfer of the full amount you paid for the Logo you purchased on www.woobranding.com back to your account. If you have questions or concerns regarding this policy, you should first contact us at [email protected]

Due to the digital nature of our products, we typically accept returns and therefore issue refunds under the certain conditions. Here are the rules pertaining to how we process return and refund requests.

  1. If you opened your download link to access the contents of the folder, we cannot issue a refund.
  2. If your purchase contains the additional feature entitled “source files”, this means that you obtained access to the vector source file of the logo you purchased. In such a case, we can’t issue a refund.
  3. You may only request a refund within the first 30 days following your order.
  4. You are of course allowed to change your mind, but what you can't do is order multiple logos for the purpose of testing different options and then refunding all but one. WOO Branding does not function as a design contest website and holds the right to deny your refund requests for the logos you purchased if it appears that you are in fact testing multiple logo designs.
  5. We will issue a refund if you completed the payment process but the transaction failed, so you have not received a link to your files. In case of such a transactional problem you can also send an e-mail to [email protected] to receive your files manually.